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- Account ManagementCovers questions about creating, editing, or deleting accounts, managing profile settings, account levels, and notification preferences.
- Spot TradingExplains how to buy and sell cryptocurrencies on the spot market, order types, trading fees, and viewing trade history.
- API & Developer ToolsIncludes technical questions about API keys, rate limits, developer documentation, and how to connect to the platform programmatically.
- Copy TradingAnswers questions about following pro traders, copying trades, managing risk, and disconnecting from copied accounts.
- Deposits & WithdrawalsGuides users through depositing and withdrawing crypto or fiat, processing times, fees, and troubleshooting failed transactions.
- Password & Access RecoveryCovers password resets, login issues, two-factor authentication, and updating security credentials.
- Fiat & Crypto TransactionsExplains how to convert between fiat and crypto, supported payment methods, gateways, and transaction limits.
- Savings & BNSProvides info on crypto savings accounts, interest rates, how BNS works, and withdrawal or lock-up conditions.
- Security & VerificationCovers identity verification (KYC), two-step verification, account protection, and reporting suspicious activity.
- Futures TradingExplains futures contracts, opening positions, leverage, margin requirements, and differences from spot trading.
- Affiliate & Referral ProgramsAnswers about referral links, earning commissions, reward percentages, and program terms and conditions.