Question 1

How can I reset my account password?

Accepted Answer

Introduction

This article explains how to reset your CoinLocally account password in case you've forgotten it or want to change it for security reasons. The process is simple and can be done either from the login page or within your account settings.

Steps to reset your password

You can reset your password using one of the following methods:

Option 1: From the login page

Go to the CoinLocally login page.
Click Forgot Password? below the login form.
Enter your registered email address.
Check your inbox for a password reset link.
Click the link and follow the instructions to set a new password.

Option 2: From your account settings (if logged in)

Log in to your CoinLocally account.
Navigate to Profile then Security Settings
Click Change Password.
Enter your current password, then your new password.
Confirm and save changes.

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Additional notes

Your new password must be at least 8 characters long and include both letters and numbers.
If you do not receive the reset email, check your spam folder or try again after a few minutes.
Password reset links expire after 30 minutes for security reasons.

Common Issues

Entering an unregistered email address will result in no reset email being sent.
Reset links expire quickly; make sure to use them promptly.
If your email is not verified, you may not be able to reset your password. Tip: Verify your email from your account settings

Question 2

What should I do if I can’t receive the verification code by email? And How to Fix It?

Accepted Answer

Introduction

This article explains why you may not receive your Coinlocally withdrawal verification code via email and what steps you can take to fix the issue. Withdrawal codes are automatically sent to the email address you registered during signup — you do not need to enter an email during the withdrawal process.

Steps to Fix Missing Withdrawal Verification Codes

Option 1: Check Your Email Inbox and Filters

Open the inbox of the email linked to your Coinlocally account.
Check the Spam, Junk, Promotions, and Updates folders.
Search for emails sent from noreply@coinlocally.com.
Refresh your inbox or log out and back into your email account.
Step 1 (Additional): Check your junk/spam box to determine if the email has unintentionally landed there.

Option 2: Verify Your Email Settings and Connection

Make sure your registered email address is active and accessible.
Add noreply@coinlocally.com to your contacts/whitelist to prevent filtering.
Disable any VPN, proxy, or email filtering tools that may block automated messages.
Wait a few minutes and request the code again.

How to Whitelist Email Addresses (Examples for Major Providers)

Some email providers may filter automated security emails. Whitelisting ensures you always receive messages from Coinlocally.

Gmail

Step 1: Go to Gmail settings → Filters and Blocked Addresses. Step 2: Click Create a new filter, enter the domain in the “

Question 3

How Can I Claim My Reward?

Accepted Answer

Introduction

This article explains how to claim your rewards after completing tasks in the Rewards Hub.

How to claim your reward

Once you complete a task in the Rewards Hub:

Go to the Reward Center.
The Claim button will become active for that reward.
After claiming, the reward appears under My Rewards.
If the reward is below the minimum withdrawal threshold (e.g., 100 USDT), it will remain in Pending status.

Additional notes

Some rewards (vouchers, futures bonuses) are not withdrawable.
Withdrawable rewards require reaching the minimum balance.

Common issues

Claim button not active because the task is not fully completed.
Reward remains pending due to low balance.
User expects vouchers to be withdrawable.

Feeling lost?

If you can’t claim your reward or don’t see it, contact our support team anytime.

Question 4

How can I complete my KYC verification on Coinlocally?

Accepted Answer

Introduction

This article explains how to complete identity verification (KYC) on CoinLocally in order to access secure features such as withdrawals, trading, and account recovery. The process involves submitting personal information and uploading verification photos. It’s designed to meet international compliance standards while remaining simple for users.

Steps to verify your identity

You can verify your identity by following these steps:

Step 1: Access the verification page

Log in to your CoinLocally account.
Navigate to Profile > Identification > Verify.

Step 2: Fill in your personal details

Select your Country or Region from the dropdown list.
Choose a Certified ID Type (Passport, Driver License, or Other Legal Documents).
Enter your First Name, Last Name, and ID Number exactly as shown on your document.
Click Next to proceed.

⚠️ Note: Once submitted, your certified information cannot be modified. Please ensure accuracy before continuing.

Step 3: Upload verification photos

You will be asked to upload three photos: Photo 1: A clear image of the front side of your ID document. Photo 2: A clear image of the back side (if applicable). Photo 3: A selfie holding your ID and a handwritten note that includes:

Your full name

Submission date

Our web domain name

The statement:

*“All behaviors on this website is performed by myself and I am aware of the relevant risks; and is willing to take all lega

Question 5

Why is my account restricted from performing a withdrawal?

Accepted Answer

Introduction

To protect your account and assets, certain security‑related actions will automatically trigger a temporary withdrawal restriction. This restriction lasts for 24 hours and is applied to prevent unauthorized access or suspicious activity.

Actions that trigger a 24‑hour withdrawal restriction

Withdrawals will be temporarily disabled if you perform any of the following:

Changing or resetting your account password
Changing your registered mobile number
Changing your email address
Manually disabling Google Authenticator (2FA)
Changing your account’s Anti‑phishing code These measures ensure that only the rightful owner can withdraw funds after sensitive account changes.

Feeling lost?

If you’re unsure why your account is restricted or need help reviewing recent changes, our support team is available 24/7 to assist you.

Question 6

How to Fix the “Invalid Code” Error in Google Authenticator on Coinlocally

Accepted Answer

Introduction

This article explains why you may see an “Invalid Code” error when entering your Google Authenticator (2FA) code on Coinlocally. Since 2FA codes are time‑sensitive, even a small time mismatch between your device and Google Authenticator can cause verification failures.

Steps to fix the “Invalid Code” error

1. Make sure you’re entering the correct 2FA code

If you have multiple accounts in Google Authenticator, ensure you are using the Coinlocally entry that matches your registered email or phone number.

2. Set your device time to automatic

Google Authenticator relies on your device’s internal clock. If the time is incorrect, the generated codes will not match Coinlocally’s server.

For Android:

Open Settings
Go to Date & Time
Enable Set time automatically
Enable Set time zone automatically

For iOS:

Open Settings
Go to General → Date & Time
Enable Set Automatically
Ensure Location Services are enabled for time zone detection: Settings → Privacy → Location Services → System Services → Setting Time Zone After enabling automatic time, restart your device and try entering the code again.

3. Refresh your Google Authenticator entry

If you saved your Recovery Key Phrase, you can remove and re‑add the Coinlocally entry to refresh the code.

4. Reset your Google Authenticator

If none of the above steps work, you may need to reset your Coinlocally 2FA using the off

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