Introduction

Some cryptocurrencies require an additional identifier—such as a Memo, Tag, or Message—to correctly credit your transaction on the receiving platform. This article explains what these identifiers are and what happens if they are missing or incorrect during a withdrawal.

What is a Memo/Tag?

A Memo or Tag is an extra piece of information used by certain blockchains to route your transaction to the correct user account.

Both the address and the Memo/Tag must be correct for the funds to be credited.

Common examples include:

• XRP: Destination Tag
• XLM: Memo
• EOS: Memo
• BNB Beacon Chain: Memo

Without this identifier, the receiving platform cannot determine which account the funds belong to.

What happens if I forget the Memo/Tag?

If you withdraw without a Memo/Tag—or enter the wrong one—the receiving platform may not credit your funds. In most cases:

• The funds cannot be automatically recovered
• You must contact the recipient platform’s support team
• Only the receiving platform can return the funds to you

Coinlocally cannot retrieve assets sent without the required Memo/Tag because the transaction has already left our system.

Important notes

• It is the user’s responsibility to check whether a Memo/Tag is required before confirming a withdrawal.
• Coinlocally is not responsible for missing funds caused by incorrect or missing Memo/Tag information.
• Always double‑check the withdrawal address and Memo/Tag before submitting your request.

Feeling lost?

If you’re unsure whether your withdrawal requires a Memo/Tag, or if you made a mistake, our support team is available 24/7 to guide you on the next steps.

Updated on: 01/18/2026