Introduction

This article explains common reasons why a reward may not appear in your account.

Possible reasons

• The task wasn’t fully completed.
• The task expired before completion.
• You didn’t meet eligibility requirements (e.g., region, verification).
• The reward is in Pending status.
• You already claimed it — check the Reward Center.

You can review your status in:

• Task Records (Rewards Hub)
• Reward Record (Reward Center)

Additional notes

• Some rewards require manual review.
• Regional restrictions may apply.

Common issues

• Misunderstanding task requirements.
• Expecting instant withdrawal.
• Not checking Reward Center tabs.

Feeling lost?

If you still can’t find your reward, our support team is available 24/7.

Updated on: 01/18/2026