Introduction

To protect your account and assets, certain security‑related actions will automatically trigger a temporary withdrawal restriction. This restriction lasts for 24 hours and is applied to prevent unauthorized access or suspicious activity.

Actions that trigger a 24‑hour withdrawal restriction

Withdrawals will be temporarily disabled if you perform any of the following:

• Changing or resetting your account password
• Changing your registered mobile number
• Changing your email address
• Manually disabling Google Authenticator (2FA)
• Changing your account’s Anti‑phishing code

These measures ensure that only the rightful owner can withdraw funds after sensitive account changes.

Feeling lost?

If you’re unsure why your account is restricted or need help reviewing recent changes, our support team is available 24/7 to assist you.

Updated on: 01/18/2026