Introduction

This article explains the most common reasons why a KYC verification request may be rejected.

Reasons for rejection

Your KYC may be rejected if:

• You submitted unsupported documents (local IDs not accepted).
• Your document is expired.
• The photos are unclear, cropped, or not fully visible.
• The document does not contain an MRZ.
• Our specialist team determines that another document type is required (passport, national ID, or driving license).

Additional notes

• You may be asked to resubmit documents for clarity or compliance.
• Repeated failed attempts may delay verification.

Common issues

• Uploading selfies without signature.
• Using scanned copies instead of original photos.
• Submitting documents in the wrong category.

Feeling lost?

If your KYC was rejected and you’re unsure why, our support team can review your case and guide you through the next steps.

Updated on: 01/18/2026